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Privacy Policy

Introduction

Thank you for using our website Vacations in Egypt. Your trust is important to us and we are committed to protecting the privacy and security of your personal data.

This document describes in a transparent and easy to read manner, how we use and process your personal data. We also tell you how to contact us if you have questions about your personal data; we will be happy to answer them.

If you have ever used our services, you will know that we offer travel- we are a travel agency operating since 2012 with experience in this field related online services through our websites, and through other online platforms such as our social networks. The information below applies to all of these platforms. Multiple platforms, one Privacy Policy.

 

This Privacy Policy applies to any information that we collect through these platforms or by other means connected to these platforms (for example, by contacting our Customer Service and tour operators’ team by e-mail or telephone and WhatsApp).

We may amend the Privacy Policy from time to time. Please visit this page regularly to review the current status. We will indicate the dates of the latest revisions to this Privacy Policy at the bottom of this page; all revisions will be effective upon posting.

Once you have accepted our Privacy Policy, you can book your trip to Egypt with us.

Who is responsible for your data?

When “we”, “us” or “our” is indicated in this Privacy Policy, reference is made to Vacations in Egypt based in Cairo, Egypt, the company responsible for your information under this Privacy Policy (“Data Controller”).

We share your personal data with our group companies for internal purposes related to the centralization of management. Specifically, and we which has appropriate internal policies to ensure that any data processing carried out in our group of companies is done in accordance with the strictest security requirements and exclusively for the same purposes for which such data has been collected, according to applicable laws.

We are always working to protect your data and respect your privacy by dealing with our tour operators at your disposal to answer all questions you may have about processing your personal data and exercising your rights.

Why do we collect your personal data and on what legal grounds do we rely?

  1. Tours reservation. During the purchase process, we only ask you for the personal data we need to provide you with our mediation services to contract travel products. This includes making and managing your reservation, sending you communications related to your reservations by e-mail, telephone or SMS (among others, confirmations, modifications and notices) and allowing us to answer your questions. Such communications can be handled by us or by our travel agents. The booking process can be carried out on our website, in our app, through Customer Service, etc. We try to show you the most relevant travel information and to help you personally with your booking and post-booking issues.

Please note that the data we use for identification purposes will be the e-mail you enter in your reservation/account.

Legal basis: This data processing is necessary for the execution of the contract (e.g. to make and manage your reservation).

  1. Other services. We may offer you other travel-related services in accordance with our role as a travel agent. This Privacy Policy will apply to such processing of data on the basis of other travel-related services. During the contract process, before or during the completion of the data, we will inform you if there is any specific information that you should know, in addition to that already specified in this Privacy Policy.

Legal basis: This data processing is necessary for the execution of the contract, in order to provide you with our services or in accordance with your consent.

 

  1. Communications with you. There are several reasons why we process various types of communications and contact you:
  • To answer questions or requests made by you.
  • To contact you personally and help you finalize your booking, we also save it to recognize you whenever you visit our website to improve the user experience.
  • To invite you to provide us with an evaluation of your experience with us or your travel provider when using our services. Please note that such an evaluation may be available to other customers to help them make decisions about a product or service.
  • To inform you about how to contact us if you need assistance while you are away or to provide you with information that we feel will be useful to you in planning or making the most of your trip, or information about future travel or a summary of previous bookings you have made with us.

Legal basis: This data processing may be due to your need to execute the contract, to our legitimate interest as a commercial company in order to provide our services or to your consent.

How do we protect your personal data?

Among other measures (e.g. protocols, internal policies, awareness-raising, etc.), we have listed below the main protection measures we carry out:

 

  1. Security measures. While no online service can guarantee absolute security, we have put in place reasonable procedures to protect the confidentiality, integrity and availability of your personal data (e.g. by preventing unauthorized access or improper use of your data, by using technical and physical restrictions on access to and use of personal data, by using firewalls, etc.).
  2. Retention procedures. We will retain your personal data for as long as we deem necessary to enable you to use our services, to provide you with our services, to comply with applicable law, to resolve disputes with third parties or for any other reason necessary to carry out our business (including, but not limited to, detecting and preventing fraud or other illegal activities). All personal data held by us is subject to this Privacy Policy. If you have questions about any specific retention period for certain types of personal data we have collected, please contact us.

For example, if you provide us with your contact email address but then cannot finalize your reservation, we will retain your email address only temporarily and in any case for a maximum period of seven days, to assist you with your reservation if you are still interested.

External Links

Our website may link you to other sites, who will use their own Privacy Policy. We advise you to examine the privacy policy on each separate website to understand their procedures for collecting, using, and disclosing personal information.

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